About Us
Contact details:
The Natural Baby Company
Unit 17 Silveroaks Farm
Waldron
East Sussex
TN21 0RS
Phone: 01435 811547
Fax: 08701 624464
Email: orders@naturalbabycompany.com
If you have any suggestions or comments please email us using the link to the left.
Making A Purchase
To make a purchase add any items that you wish to buy to the shopping cart. When you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete the order.
We accept credit cards and most debit cards as payment.
We do not charge for any item until it is ready to post. You may send your credit card information via phone, fax, mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Postage And Handling
FREE delivery of economy boxes within the UK (mainland and Isle of Wight)
£3.50 for all other orders
Please allow 3 working days for delivery.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Privacy Policy
The Natural Baby Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
We are happy to refund or exchange any un-opened packets. We do however charge £3.50 postage for returns/exchanges. Faulty or damaged goods are replaced or refunded free of charge.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
